Terms & Conditions and Privacy Policy

United Private Car, Inc. (“United Private Car,” “UPC,” “we,” “us,” or “our”) is committed to protecting your privacy and providing clear information about our communications and services.

SMS Terms & Conditions

By providing your mobile number and opting in to SMS notifications from United Private Car, you agree to receive service-related text messages associated with your transportation reservations and account.

Messages may include:

• Chauffeur name and contact information
• Vehicle make, model, color, and license plate
• Estimated time of arrival (ETA)
• Pickup and reservation information
• Trip status updates and reminders
• Service-related announcements
• Customer service communications

Message Frequency: Message frequency varies based on your travel itinerary and service activity.

Message and Data Rates: Message and data rates may apply depending on your wireless carrier and mobile plan.

Help: Reply HELP for assistance or contact us at info@unitedprivatecar.com.

Opt Out: You may stop receiving SMS messages at any time by replying STOP. You may also use recognized opt-out terms including QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.

Consent to receive SMS messages is not a condition of purchasing transportation services.

United Private Car does not sell or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Privacy Policy

United Private Car collects information necessary to provide and manage transportation services, communicate with our customers, operate our website and mobile application, and support customer accounts.

Information We May Collect

Depending on how you interact with United Private Car, information may include:

• Name
• Email address
• Telephone and mobile numbers
• Account information
• Pickup and drop-off locations
• Travel dates and itinerary information
• Passenger and reservation details
• Billing and transaction information
• Communications with our reservations and customer service teams
• Mobile application location information, when permission has been granted
• Basic technical and usage information associated with our website and app

How We Use Your Information

We may use this information to:

• Create and manage transportation reservations
• Provide chauffeur, vehicle, and estimated arrival information
• Send trip status updates and reservation reminders
• Process and maintain reservation and transaction records
• Provide customer support
• Operate and improve our website, mobile application, and transportation services
• Maintain the security of our services and accounts
• Meet applicable legal and regulatory requirements

SMS and Mobile Information

When you book a trip or opt in to SMS notifications, we may collect your name, mobile number, and relevant trip information.

This information is used to provide transportation-related communications such as chauffeur and vehicle information, ETA notifications, reservation reminders, trip status information, and customer service communications.

Mobile phone numbers and SMS opt-in information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Mobile Application and Location Data

The United Private Car mobile application uses technology provided by GroundWidgets.

With your permission, the application may collect and use your device's location information to provide location-based transportation services, coordinate trips, and support passenger and chauffeur safety.

Location information is collected with your consent and while the application is in use. You may disable location access at any time through your device settings.

Service Providers

United Private Car may use third-party service providers to help operate our website, mobile application, reservation and dispatch systems, communications, payment systems, analytics, and other services necessary to provide transportation to our customers.

These providers may process information on our behalf as necessary to perform those services. United Private Car does not sell customer information to third parties for their independent marketing purposes.

We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, security, or property of United Private Car, our customers, chauffeurs, or others.

Cookies and Website Technologies

Our website and services incorporated into it may use cookies, analytics tools, and similar technologies to operate website features, understand website usage, maintain security, and improve our services.

Your browser may allow you to block or delete certain cookies. Disabling some technologies may affect website functionality.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information under our control. However, no electronic transmission, website, mobile application, or storage system can be guaranteed to be completely secure.

Account Deletion

If you would like to request deletion of your United Private Car account or an account associated with the UPC mobile application, please email:

info@unitedprivatecar.com

Please include enough information for us to identify your account. Once your request has been received and verified, we will begin the account deletion process. Certain information may be retained when necessary for legal, regulatory, security, or legitimate business-record requirements.

Your Choices

You may:

• Opt out of SMS messages by replying STOP
• Disable mobile application location access through your device settings
• Request deletion of your account
• Contact us with questions regarding your information or account

Changes to These Terms and Privacy Policy

We may update these Terms & Conditions and Privacy Policy periodically to reflect changes to our services, technology, or legal requirements. The “Last Updated” date at the top of this page indicates the most recent revision.

Contact Us

United Private Car, Inc.
9 B Street
Hyde Park, MA 02136

Email: info@unitedprivatecar.com
Phone: 1-800-757-0301