unitedworldwide has standardized transfer rates that provide flat pricing for travel to and from most major cities and airports.

Rates for travel between locations in which a point-to-point rate does not exist will be billed at the prevailing unitedworldwide hourly rate. Customers are billed from the time the vehicle leaves the united worldwide facility until the time it returns to the united worldwide facility, with a 2-hour minimum on weekdays.

All reservations that are billed on an hourly basis, will be billed a minimum of fifteen minutes travel time (portal time) each way plus the time the passenger is in the vehicle.

Unless otherwise agreed to by united worldwide, all deposits are non-refundable.

Billing and Accounting
Rides are billed to the customers’ credit card or corporate account numbers.
unitedworldwide accepts the following cards:

• American Express
• Mastercard
• Visa

A 20% gratuity for the chauffeur is automatically added on the base fare. If applicable, stop time, wait time, and any holiday surcharges may also be included.

The following additional charges will be itemized on the customer’s billing statement when applicable: Two-way tolls, Airport and Regulatory Fees, Fuel Surcharge, and Cell Phone.

Certain trips may require an additional fee for meals and/or overnight accommodations for the driver.

Applicable taxes will be charged as required.

All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.

Due to fluctuation in currency exchange rates, all U.S. dollar equivalents of international rates may vary.

Airport greeters may be requested for an additional fee.

Wait Time / Stop Time
For all point-to-point reservations there is a 15 minute grace period before wait time charges apply. After the 15 minute grace period, unitedworldwide may charge additional hourly fees based on the type of vehicle requested. united worldwide is able to monitor all commercial and some private flights, therefore, wait time is not charged for any passenger arriving on a commercial or private airline if the plane arrives at a time other than originally scheduled arrival time. At Logan International Airport the grace period after arrival is 20 minutes for domestic flights and 40 minutes for international flights. We do not charge for late flights or flight cancellations. unitedworldwide attempts to monitor train schedules, but cannot guarantee that it will do so. Therefore, wait time may be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.

Passenger requested stops on route during a point-to-point reservation will be charged at $20.00 per stop.

Passenger requested stops off route for point-to-point reservations; charges will revert to the prevailing united worldwide hourly rate.

Cancellation and No Show Fees
In order to avoid being charged a full rate, in-state reservations must be cancelled more than 2-hours before the scheduled pick-up time, and out-of-state reservations must be cancelled more than 24 hours before the scheduled pick-up time. Larger vehicles, such as stretch limousines, mini-buses, or motor coaches may require a more advanced notice for cancellation. Please inquire with customer service for further details.

The full rate for airport greeters will be charged on any ‘no show.’

Airport greeters may depart if the client fails to appear or contact customer service 30 minutes after pick-up time.

If you cannot find your vehicle, please call 1-800-757-0301 and alert the driver of your location to avoid a ‘no show’ fee.

Holidays
Holiday surcharges will vary.

Other
 

unitedworldwide will use its best efforts, in good faith, to provide services as requested, but unitedworldwide shall not be responsible or liable for any failure or delay in providing services that may result from weather conditions, road conditions, vehicle and other breakdowns, delays or destruction caused by public carriers or other circumstances or conditions reasonably beyond the anticipation or control of unitedworldwide. unitedworldwide will notify its client as promptly as possible of any difficulty encountered or anticipated in providing requested services. By the use of services provided by or through unitedworldwide, the client agrees that united worldwide will have no responsibility or liability for lost or damaged baggage, personal belongings, or any items left in a vehicle or on the premises of united worldwide or any affiliate.

The client shall be responsible and liable to unitedworldwide for any damage caused to a limousine or other property of unitedworldwide or any other party used by unitedworldwide caused by the client or any member of the client’s party in the course of using services provided by or through unitedworldwide. In addition to the fee or fees set forth above, the client shall pay unitedworldwide $100 for each carpet or seat burn and $250 for any damage cleaning of vehicles required by client use unless damage or expenses exceed that amount.

All drivers have the right to prohibit smoking, alcohol consumption, or other inappropriate conduct; and any driver may terminate a specific trip or other services for failure by the client or any member of the client’s party to respond to reasonable requests by the driver.